Better business Bureau (BBB)

Some better business Bureaus ‘(BBB)’

The better business Bureau (BBB) is a non-governmental organization with the aim of increasing market confidence. BBB was created in 1912, is a private nonprofit organization that independently incorporated organizations in the United States and Canada. Organizations receive customer complaints and the performance and reliability of enterprise on the basis of certain criteria. BBB accredited about 400 000 firms.

Breaking the better business Bureau (BBB)’

BBB aims to promote ethical business practices leading to an environment where buyers and sellers can operate under a common understanding of trust. To encourage greater consumer and business practices and to allocate adequate standards, BBB provides educational material concerning the General and specific desirable business practices. Firms must adhere to the instructions on obtaining a BBB accredited business status.

The consumer has the right to submit disputes with the better business practices (BBB) on unfair business practices and other issues of the market. Historically, that BBB successfully resolves 70% of complaints through mediation and arbitration. Separate regulatory bodies for complaint for the services of professionals such as doctors and lawyers. The BBB does not examine the following questions:

  • Labor disputes
  • Complaints of discrimination
  • Not linked to business complaints
  • Complaints of counteracting laws
  • Complaints against public authorities
  • The issue is currently in litigation or those who previously sued

The factors that determine the ratings of BBB

GAB informed the rating of enterprises as “satisfactory” or “unsatisfactory”, however, in 2009, he began implementing the rating system of a+ to F. some enterprises in the absence of sufficient information, can obtain the designation of “NR” or no rating. Factors that will influence customers of the company are the volume of complaints made against him, the accuracy and efficiency of the reaction of the company, and age claims. VVV legitimacy of transactions, and how long the business has been in operation. It requires transparency in the disclosure of information about the property and location.

Failure to honor arbitration awards or mediation settlements negotiations VVV will negatively affect ratings. Furthermore, dishonesty in advertising, the misuse of the BBB name and logo, lack of licensing, and disciplinary actions imposed by the government negatively affect the ratings.

BBB accreditation

A business that operates for at least a year, can apply for membership in the BBB, also known as “accreditation”. To qualify, a company must be transparent in their practices, having the corresponding license for its line service, perform BBB advertising codes, and there are no unresolved complaints. Accreditation requires the payment of annual dues. Contributions are based on the size of the organization and can range from hundreds to thousands of dollars a year. Additional charges apply for the membership plaques for the licensed use of the BBB logo on the site.

Until 2010 BBB are awarded additional ranking points and limits its rating to paid members. However, after widespread criticism of the BBB to rescind the restrictions on the evaluation criteria.

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